Service availability is monitored continuously. Third party integrations may be affected by outages or changes outside of Starpolar’s control.
Service availability is monitored continuously. Third party integrations may be affected by outages or changes outside of Starpolar’s control.
The server side issues have been resolved and the Starpolar Assistant is operating normally again. Reliability and response times have improved.
A small number of known issues require changes to the app itself and will be fixed with an upcoming app update over the next few days. Until then, voice mode may occasionally become unstable and certain inputs may not be recognized correctly.
These remaining issues are limited to the current app version and do not affect the availability of the Assistant service.
Thank you for your patience.
Resolved
The server side issues have been resolved and the Starpolar Assistant is operating normally again. Reliability and response times have improved.
A small number of known issues require changes to the app itself and will be fixed with an upcoming app update over the next few days. Until then, voice mode may occasionally become unstable and certain inputs may not be recognized correctly.
These remaining issues are limited to the current app version and do not affect the availability of the Assistant service.
Thank you for your patience.
Monitoring
We have deployed a fix for the server side causes of this incident and are monitoring the results. The Assistant should now respond reliably again.
Some related issues, including voice mode instability and certain inputs being misread, are addressed in an upcoming app update and may persist until the update is available.
Other Starpolar services remain unaffected.
Identified
We have identified the cause of the issues affecting the Starpolar Assistant and are currently working on a fix. The Assistant may remain unavailable or behave unexpectedly in the meantime.
Investigating
We are currently investigating issues affecting the Starpolar Assistant. Responses may fail or behave unexpectedly. Other Starpolar services are not affected.